Every supplier (agency or tourist site) has the right to specify their own refund policy. If the product is marked as "non-refundable" it means you will not be granted a refund in case you cancel or miss your ticket/tour/activity time slot or departure time.
In the case of non-refundable products, a refund will be granted only if your reservation or the event is canceled by the supplier.
Please read the supplier instructions carefully. It is your responsibility to arrive at the meeting point on time and ensure you have all the required documents, are wearing appropriate clothing or gear.
| # | Time | Query |
|---|---|---|
| 1 | 1.61 ms | SELECT url, namespace, method, content_redirection FROM `redirect` WHERE status = 1 |
| 2 | 3.19 ms | INSERT INTO `log_customer` ( `id` , `id_customer` , `log` , `date` ) VALUES( NULL , NULL ,... |
| 3 | 0.59 ms | SELECT * FROM `languages` WHERE TRUE AND `short` = 'en' |
| 4 | 0.81 ms | SELECT f.*, m.id_language, m.question, m.answer FROM `faq_questions` AS f INNER JOIN `faq_question_meta` AS m on f.id = m.id_faq_question WHERE TRUE AND f.`id` = 56 AND m.`id_language` = 1 ORDER BY `id` desc LIMIT 0 , 30 |
| 5 | 0.66 ms | SELECT f.*, m.id_language, m.title FROM `faq_topics` AS f INNER JOIN `faq_topic_meta` AS m on f.id = m.id_faq_topic WHERE TRUE AND f.`id` = 4 AND f.`type` = '1' AND m.`id_language` = 1 ORDER BY `id` desc LIMIT 0 , 30 |
| 6 | 0.52 ms | SELECT f.*, m.id_language, m.title FROM `faq_topics` AS f INNER JOIN `faq_topic_meta` AS m on f.id = m.id_faq_topic WHERE TRUE AND f.`type` = '1' AND m.`id_language` = 1 ORDER BY `show_order` ASC LIMIT 0 , 30 |